Returns & Exchanges

 

 

We strive to ensure you have a great shopping experience at Fitzrovia & Co. We want you to love and enjoy your purchase. If something isn't quite right, let us know.

30 DAY RETURNS     
Order what you like.
Return what you don't.

30 Day Returns

We're happy to offer a refund or exchange if you change your mind on an item - just let us know within 30 days of your order date. It’s important the item has not been used, and is in ‘as new’ original condition, including any seals, protective covers, labels and packaging. Unfortunately, we do not accept returns for grooming products, so please choose those carefully.

To arrange a return, please contact us via @ and we'll provide you with a Return ID and next steps. Refunds will be processed less any delivery costs we have incurred.

Damaged, Faulty or Incorrect Items

In an effort to make sure you are not inconvenienced or disappointed when you order with us, every item is checked individually before it's dispatched. If an item arrives damaged, faulty, or is incorrect, please contact us immediately, and before sending your order back, so we can approve the return, and provide you with a reply paid return label.

Arranging a Return

When returning any item, we have a couple of simple steps to follow...

1. Contact us via @ to let us know that you wish to return an item, and the reason for the return, so we can give you a Return ID and assist.

2. The item will remain your responsibility until it reaches us. For your own peace of mind, we recommend that you carefully repackage it to avoid damage during transportation, and consider lodging it over the counter at the post office as Registered Post (this will allow you to track it should it go missing). Hold on to proof of postage until we have confirmed receipt of your item.

3. When we receive the item, we'll inspect it and contact you to advise that your refund has been processed, a replacement dispatched, or to determine how best to assist you.