Returns & Exchanges

 

 

We strive to ensure you have a great shopping experience at Fitzrovia & Co. We want you to love and enjoy your purchase. If something isn't quite right, let us know.

 30 DAY RETURNS

Returns

We're happy to offer a refund or exchange for change of mind - just let us know you wish to return an item within 30 days of the order date. It’s important the item has not been used, and is in perfect, brand new salable condition, with any seals, labels and packaging in tact. Unfortunately, we do not accept returns for grooming products, so please choose those carefully.

To arrange a return, please contact us via @ and we'll provide you with next steps. Refunds will be processed less the delivery cost we have incurred.

Please note that if an item arrives back and is not in brand new salable condition we will be unable to offer a refund, and will need to return the item to you.
Orders can only be exchanged once - standard delivery costs apply.

Custom Orders

If we place a custom order specifically for you, for a product that we may not ordinarily carry, or for larger quantities, we reserve the right to decline returns should you change your mind.

Damaged, Faulty or Incorrect Items

In an effort to make sure you are not inconvenienced or disappointed when you order with us, every item is checked individually before it's dispatched. If an item arrives damaged, faulty, or is incorrect, please contact us immediately, and before sending your order back, so we can approve the return, and assist.

Arranging a Return

When returning any item, we have a couple of simple steps to follow...

1. Contact us via @ to let us know that you wish to return an item, and the reason for the return, so we can provide you with next steps and assist.

2. The item remains yours until it reaches us safely. For your own peace of mind, we recommend that you carefully repackage it to avoid damage during transportation, and lodge it over the counter at the post office. For a couple of extra dollars we recommend Registered Post and insurance to protect against loss or damage, and to enable you to track it down (as you are the sender we do not have the authority to track down a parcel). Hold on to your tracking code until we have confirmed receipt of your item.

3. When we receive the item, we'll inspect it and contact you to advise that your refund has been processed, a replacement dispatched, or to determine how best to assist you.