We strive to ensure you have a great shopping experience at Fitzrovia & Co. We want you to love and enjoy your purchase. If something isn't quite right, let us know.


We're happy to offer a refund for change of mind, just let us know you wish to return an item within 30 days of the order date. It’s important the item is unused, and in perfect, brand new saleable condition, with all labels and packaging also in their original condition, and seals unopened. We do not accept change of mind returns on grooming products, items ordered in on request, or items on sale, so please choose those carefully. Change of mind return delivery is covered by you.

Damaged or Flawed Items

To make sure you are not inconvenienced or disappointed when you order with us, every item is checked individually before it's dispatched. Should you consider an item flawed, not working, or damaged upon arrival*, please contact us immediately, and before using it, to discuss its return and replacement. 

Arranging a Return

When returning any item, we have a couple of simple steps to follow...

1. Contact us via @ to let us know that you wish to return an item, so we can provide you with a Return ID and assist.

2. The item remains yours until it reaches us safely, so for your own peace of mind, we recommend that you carefully repackage it to avoid damage during transportation, and lodge it over the counter at the post office. We recommend using Registered Post to enable you to track your parcel. Hold on to your tracking code until we have confirmed receipt of your item.

3. When we receive the item, we'll inspect it and contact you to advise that your refund has been processed, a replacement dispatched, or to determine how best to assist you.

Note: We’re a customer focused brand and will always work to ensure you have a great experience with us - we see being able to return an item that isn't quite what you expected as part of that. If we believe that returns are being used excessively or misused, we reserve the right, at our sole discretion, to decline a return. If an item arrives back and is not in brand new saleable condition, or arrives back damaged, we will be unable to offer a refund and will need to return the item to you at your cost. If your return doesn't arrive back at all, we will be unable to offer a refund. If you received free delivery, and return items that put you below the free delivery threshold, we reserve the right to remove the delivery fee from the refund.

* Delivery damage issues notified more than 24 hours after the delivery tracking timestamp will be assessed at our discretion.