Delivery Information

 

Orders are dispatched daily from our Melbourne warehouse and delivered by Australia Post or one of our trusted courier partners. We recommend sending deliveries to an address where you, a family member or work colleague are able to receive them in person - or to a free Australia Post Parcel Locker or PO Box. If the delivery address is unattended, your parcel may be held for collection at the nearest post office or courier collection point. If there's something we can do to make your delivery more convenient for you let us know and we'll do our best to help.

Orders under $150

$4.95 Flat-Rate Delivery

  • Orders by 7pm dispatched next business day morning
  • Delivery within 2-5 business days in most areas^
  • Tracking provided with all parcels
EG. An order placed before 7pm Monday, will be dispatched Tuesday morning, and will typically arrive on Thursday or Friday, depending on your location.

Orders $150+

FREE Delivery

  • Orders by 7pm dispatched next business day morning
  • Delivery within 2-5 business days in most areas^
  • Tracking provided with all parcels
EG. An order placed before 7pm Monday, will be dispatched Tuesday morning, and will typically arrive on Thursday or Friday, depending on your location.

When you need it fast

$20 Express Delivery*

  • Orders by 7pm dispatched next business day morning, with delivery the following business day to Melbourne, Sydney, Brisbane, Perth & Adelaide metro areas^
  • Tracking provided with all parcels
EG. An order placed before 7pm Monday, will be dispatched Tuesday morning, and will arrive on Wednesday, as long as the delivery address is within the Australia Post Express Post Network (covering 80% of Australian addresses ~).
Pick Up?
Unfortunately we're not able to offer warehouse pickup at this stage. We do offer express delivery (see above), as well as change of mind returns within 30 days.
International Orders?
We currently ship to New Zealand, with a view to offering delivery to additional countries as we expand.

 

Order value '$150 and over', is calculated on the order price after any discounts have been applied.
^ These delivery times are estimates. Eastern states tend to be toward the lower end, while regional areas can sometimes be toward the upper end. Deliveries to far north QLD, WA and NT are usually near the upper end and can occasionally exceed these estimates. If you have a tight deadline we would recommend you consider the Express delivery option. 
* For some very small/light parcels an Express rate of $15 will be available at checkout. About 2% of our range is considered heavier/bulky items. Standard Delivery is still only $4.95. The Express Delivery option for these heavier items is calculated and displayed for you at checkout based on their larger size/weight.
~ For customers outside the Express Post Network, in the Northern Territory and non-metro Western Australian areas, the delivery times may be longer - often it's one extra day, but can be up to eight business days for delivery in some slightly more remote areas.